Right of cancellation

Consumers have the following right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that can be primarily attributed neither to their commercial nor to their independent professional activity.


1. Cancellation policy


Right of cancellation

Cancellation policy You have the right to cancel this contract within thirty days without specifying any reasons. The statutory cancellation/return period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In addition to the statutory cancellation period, Loveletic gives you the option of returning the goods up to 30 days after receipt and thus releasing yourself from the purchase contract.

To exercise your right of cancellation, you must notify us (POINT München GmbH & Co. KG, Konrad-Zuse-Platz 8, D-81829 München, Germany; e-mail: kundenservice@loveletic.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by mail, facsimile or e-mail). You may use the attached sample cancellation form for this purpose, but this is not mandatory.

In order to comply with the cancellation period, you simply need to send us notice that you are exercising your right of cancellation before the cancellation period has expired.

Excluded from cancellation are goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the customer.

Exceptions in case of return or exchange:
Some products cannot be exchanged or returned. Such products include items made especially for you. Furthermore, incomplete or damaged items are also not eligible for exchange or refund.

Consequences of cancellation

If you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued with the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever takes place first.

You have to return or hand over the goods immediately and, in all events, no later than fourteen days from the date you inform us of your wish to cancel this contract. The deadline shall be deemed to have been observed if you send the items before the fourteen-day deadline has expired. You shall bear the direct costs of returning the goods. You must only compensate any loss of value of the goods if this loss of value is due to handling which is unnecessary for the examination of the nature, characteristics and functioning of the goods.

– End of the cancellation policy –



2. Cancellation form

Download cancellation form